COURSE DESCRIPTIONS:

A. Growing your Business to the Next Level of Success:

Audience:
Business course intended for owners, executives, managers and key individuals in an organization focused on ensuring their business grows both profitably and smoothly.

Learning Objective:
The learning objective of this session is for participants to understand and deploy tools that increase their bottom line business results and streamline business processes to ensure satisfaction for their customers, their employees and themselves.

Curriculum:
To operate a successful business and sustain growth there are three key platforms on which an organization must focus: internal foundation; attracting new business and customers; and maintaining and growing existing customers.  “Growing your Business to the Next Level” focuses on all three of these areas with specific concentration on:

Focus
Explore ways to find one’s niche and target market and then concentrate the right efforts and most effective marketing tactics to grow bottom line business results.
The Value Proposition
Learn how to concisely articulate what you provide to others that compels interest in your services.
Marketing that Works
There are many marketing methods that cross our desks everyday from strategic to tactical activities.  Learn how to distinguish which ones are right for your company and will lead to the success you desire.
Staying Ahead of the Game
Ensure that your overall business approach maintains your successful positioning with the markets you are serving and approaching.  Learn how to anticipate, plan and implement the right business process, marketing and leadership to stay ahead of current and new competitors.
Anchoring your Foundation
As companies grow they encounter various internal challenges and opportunities.  Learn how to prepare and triumph through these whether you are a small, mid-sized or large company.
Continuing the Growth
Once you have successfully attained goals and are positioned on the growth path, learn how to maintain this momentum by effectively focusing your marketing, services, networking and even your partnerships.

B. Consultative Sales

Audience:
Consultative sales course intended for customer service representatives, sales representatives, sales managers and others influencing customer decisions.

Learning Objectives:
The learning objectives of this session are for participants to be able to contact, qualify business and increase services for both new and existing customers.  The participants will learn how to articulate clearly the unique benefits their companies will provide to meet customer needs in a compelling way that increases bottom line results.  They will learn consultative methods to increase customer satisfaction by truly listening to the needs and matching these to best solutions both short and long term for maintaining customer loyalty.

Curriculum:
These hands on workshops are developed to provide the complete experience from introduction to closing new business to growing existing customers and include:

The Value Proposition
Learn how to articulate concisely what you provide to others in a way that compels interest in your services.
Prospecting
Learn how to gather prospects and work with them to increase the visibility and interest for the services provided by your company.
The First Call
Learn proven strategies for understanding client directions and requirements that may align with your services and further the opportunity of working together.
Closing
Understand how to balance the sales cycle from qualification to close to ensure both parties understand their directions together for a smooth implementation and growth into the future.
Managing Objections
Learn best practices on how to manage objections during the different phases of the sales cycle.
Growing Existing Clients
Learn how to grow existing services provided to your client, open the door for new services and increase overall prospects for your organization.

C. Providing the Highest Level of Customer Satisfaction

Audience:
Customer satisfaction course intended for customer service representatives, operations managers and those within your organization having front-line contact with your customers.

Learning Objectives:
The learning objectives of this session are for participants to be able to provide for customer needs in a win-win approach for all.  They will learn consultative methods to increase customer satisfaction by truly listening to the needs and matching these to best solutions both short and long term for maintaining customer loyalty.

Curriculum:
These hands on workshops are developed to provide the highest levels of customer satisfaction training and include:

Customer Greetings
Learn how to articulate concisely what the benefits are to customers when they inquire about services as a potential new customer.  Learn the best phone techniques to ensure customers are comfortable, understand what they need to prepare for their visit and all expectations are set correctly for optimum customer satisfaction.
Growing the Business
Learn how to professionally ask about other needs of potential interest to the customer and discuss services that are aligned to these needs.
Ensuring the Highest Level of Satisfaction
Understand the customer experience to support their needs for follow-up services, questions they may have and gather satisfaction results through a proven methodology for continuous quality improvements.
Managing Objections
Learn best practices and manage the difficult objections often encountered by phone or at reception.
Continuing the Growth
Learn proven recall methodologies and managing referrals to increase both revenues and customer satisfaction results.